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Bo0mB0om posted a topic in E-book - KitapWin the Customer 70 Simple Rules for Sensational Service [Audiobook] Win the Customer: 70 Simple Rules for Sensational Service [Audiobook] by Flavio Martins English | August 26, 2015 | ASIN: B014I4DFO6 | [email0;protected] kbps | 6 hrs 34 mins | 179 MB Narrator: Don Hagen Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences. Win the Customer cuts right to the chase, giving listeners practical, powerful techniques for energizing the way they interact with the people who drive their business. Filled with examples and inspiration, the book shows listeners how to: Align the business around a customer service mission Make every employee a customer service agent Create an environment in which exceptional service experiences can happen Humanize customer service, virtually and in person Find a way to say yes even when the answer is no Ask fewer questions - and provide more answers Use words that win customers Empower employees to find innovative solutions Learn from your critics Exploit your customer's pain points but never the customer Allow for random acts of wow - they're often the most memorable And much more When it comes to service, satisfaction is a short-sighted goal. Follow the simple rules in this book and transform ordinary customers into lifelong fans. DOWNLOAD (Buy premium account for maximum speed and resuming ability) http://nitroflare.com/view/6010611B851B330/eoz8d.Win.the.Customer.70.Simple.Rules.for.Sensational.Service.Audiobook.rar http://rapidgator.net/file/9be85a1222cf297aa2dcaf5c862f3a85/eoz8d.Win.the.Customer.70.Simple.Rules.for.Sensational.Service.Audiobook.rar.html http://turbobit.net/7oeo35mrurm6/eoz8d.Win.the.Customer.70.Simple.Rules.for.Sensational.Service.Audiobook.rar.html
Lemilica posted a topic in E-book - KitapI Believe That We Will Win: The Path to a US Men's World Cup Victor... I Believe That We Will Win: The Path to a US Men's World Cup Victory by Phil West English | May 9th, 2018 | ASIN: B07935L2GK, ISBN: 1468315196 | 272 Pages | EPUB | 3.92 MB Perceptive and thorough, I Believe That We Will Win is the timely analysis of the state of American soccer Americans love to win. But when it comes to soccer, the world's most popular sport, the US women's team has delivered three World Cup victories in as many decades, while the men have not advanced past the quarter-finals in nearly ninety years. In October 2017, the US Men's National Team (USMNT) startled fans by failing to qualify for the upcoming World Cup, an episode that led both USMNT head coach Bruce Arena and US Soccer Federation President Sunil Gulati to step down from their positions, and which launched a new era of reckoning for US Soccer as a whole. As the 2018 World Cup commences with the US sidelined, fans are becoming impatient: What will it take for the USMNT to finally rise to an elite level and bring home the FIFA World Cup Trophy? In I Believe That We Will Win, veteran soccer journalist Phil West delivers a compelling assessment of the history and future potential of American soccer on the international playing field. With insightful commentary and endless enthusiasm, West examines every aspect of the USMNT and their competition, detailing how the US returned to the World Cup in 1990 after forty years without qualifying, delving into the growing symbiotic relationship between the USMNT and Major League Soccer, and exploring how the US is cultivating young talent through MLS academies and the US Development Academy-and how Latino outreach initiatives, like the Sueno Alianza competition that brought Jonathan González to prominence, can be better integrated into US Soccer's quest for talented players. Along the way, West touches on the controversial tenure of former coach Jürgen Klinsmann, the role of dual-national players, Christian Pulisic and the new wave of American players playing abroad, and other issues that have engaged American soccer fans in spirited debate. Punctuated with dozens of revealing interviews from players, coaches, and journalists, I Believe That We Will Win is both the definitive history of American World Cup play and an incisive and inspiring analysis of America's potential to win big in the near future. http://nitroflare.com/view/4A1DE203D00ED1D/IBelieveThatWeWillWin-PhilWest.epub https://rapidgator.net/file/a91f02b7105f5b379f42186d35960fc7/IBelieveThatWeWillWin-PhilWest.epub.html
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